Privacy Policy

Last amended: 30/01/2020

Identity & Contact Details of The Controller & The Data Protection Officer
Kernow Office Angel is provider of temporary and permanent office admin care.
Kernow Office Angel are committed to protecting and respecting your privacy whilst remaining compliant with The General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA). Kernow Office Angel are the Data Controller and a Data Processor and have an appointed Privacy Officer whom can be contacted via email; info@kernowofficeangel.co.uk.
Purpose of The Processing and The Legal Basis for The Processing
In order for Kernow Office Angel to fulfil its contractual and customer obligations, there is a requirement to collect specific personally identifiable information relating to our customers. There are a couple of legal bases for the processing of such personally identifiable information. If you contact us on our website, then personal information is
processed on the basis that we have a legitimate interest in doing so.
Legitimate Interests and contractual obligation of Kernow Office Angel
Kernow Office Angel have a legitimate interest in further processing the information which is provided by customers at the point of sale for marketing purposes. We may also use your information for other specific legitimate purposes such as:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information or services that you request from us or which we feel may interest you, where you have either explicitly consented to or we believe you have a legitimate interest in.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.

We do not sell, rent or lease customer lists to third parties. If you are an existing customer, we will only contact you by electronic means (e-mail, SMS, Phone) or post with information about goods and services similar to those which were the subject of a previous sale to you.
Information We May Collect from You

We may collect and process the following data about you:
• Information that you provide by filling in a form on our site (https://kernowofficeangel.co.uk/) such as;
o Name, address and postcode – Without this we won’t know where to send any documentation or to whom.
o Email address – We send confirmation of your enquiries and purchase orders via email and will send you informational messages as well as offers which may interest you.
o Telephone numbers – If there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site and the resources that you access.

Recipients of The Personal Data

Kernow Office Angel are required to transfer the personal information provided by its customers to third parties in order to fulfil contractual obligations. The following are categories of recipients that customer information could be transferred to:
• Data Centres – This is so we can store your data securely
• External IT Providers – To provide disaster recovery and back up services

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will not disclose your information to any of the relevant third parties listed above for marketing purposes.

Details of Transfers to Third Countries & Safeguards

Kernow Office Angel has one information system that requires them to transfer personally identifiable information to a third party located in a third country, e.g. USA, controls are in place to ensure that the level of protection is not undermined and that security controls are at a level to commensurate with the type of information being transferred.This is applicable to the Microsoft 365 system. Aside from this, we ensure that all other personally identifiable information held on our customers and employees remains within the EEA.

Retention Period

Kernow Office Angel retain all customer information for one (1) years after they last interacted with us. Where there has been a period of one (1) years after the end of contract and where has been no interaction between the organisation and the customer within this time, their information is erased and securely disposed of.

Rights of Data Subjects

As a Data Subject (individual) which Kernow Office Angel process information on behalf of, you have the right to withdraw consent from our marketing at any given time. You can exercise the right at any time by contacting us at info@kernowofficeangel.co.uk. However, we will still be required to notify you of changes to the privacy policy, terms
and conditions and any other legal requirement.

You have the right to make a Right of Access request to Kernow Office Angel Privacy Officer in the event that you wish to determine what information we hold on you. We welcome these requests and aim to respond within 72 working hours of receipt.

You have the Right to Erasure. Please bear in mind this is not an absolute right and there maybe instances where we cannot completely erase your data (e.g. When the personal data is required for the exercise of legal claims), if an exception does come up this will be discussed with you when you make the request.

You have the Right to Rectification. If you notice that any of your details are incorrect.

You have the Right to Portability. This is where you would like to transfer your data to another organisation. We will provide this within a structured CSV file for you to provide to a third party.

You have the right to lodge a complaint with the relevant Data Protection Supervisory Authority if you believe that we have not handled your personal data correctly and lawfully or if you believe that we have not dealt appropriately with your requests. The relevant Data Protection Supervisory Authority where the complaint should be made is the one that is competent for your place of residence or your state or to the supervisory authority which is competent for us.

This is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on our websites or by email, so that you are able to review the changes. In the event that you wish to alter your Privacy settings or opt-out, you are able to do this by emailing our Privacy Officer at info@kernowofficeangel.co.uk.

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